Activity 2: Overview of Social Skill: P-2-4 Active Listening Today we will talk about a skill that is often taken for granted, active listening. Difficult Customer Role Play. The center also promotes cognitive learning, creative thinking and problem solving in children through cause and effect when they pretend play … Active Listening An active way of hearing what the other person is saying to you Active Listening - Definition 5 Content Notes Let’s get started on our social skill for today: active listening. Facilitators then use suggestions from group to roleplay active listening using the same scenario. Active listening plays an important role here. You have 15 minutes to prepare for the meeting. Popcorn Storytelling. This game is fun for all ages. This creates the learning tool of the group providing ‘advice’ to the facilitator. Have the group sit in a circle. Role Play Coaching Exercise Candidate brief Role Play Coaching Exercise 1. Trust Battery. Role play also plays an important role in improving language and listening skills as many activities are in a group setting. Active Listening. Listening role–play activity You and two friends can practice effective listening with each another. Active listening is an important social skill that has value in a variety of social settings. Any successful interaction depends a great deal on our ability to efficaciously convey our thoughts, ideas, and emotions. This activity helps to improve active listening – an essential skill for any leader. Red Light, Green Light; Simon Says; Musical Chairs . One person can be the difficult customer and the other the customer service rep, then they can switch roles. 2. Participants take turns practising active listening and peer coaching. The best way to diffuse a tense situation is to use active listening – let … Practice with these ten suggested topics. Practice this skill often and it will become easier for you. When roles are reversed, a person with sub-par listening skills can be made more aware of how frustrating this is for others when they are trying to communicate. Effective communication plays a major role in helping us understand one another better. Active listening skills K.Shankar Ram adds: "After asking the group to do an exercise as recommended (A & B) I do this which brings out the importance of listening: I ask all the members to write the names of three people whom they consider as good listeners. Have participants pair up with a partner for a role play. Managers can engage in role-playing exercises where they play the part of the employee and someone else plays the part of the manager. 15. Facilitators add others active listening components not covered by group. (20-30 min) You will then have up to 20 minutes for the meeting with Sam. 4. 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