I’d wager your a typical customer trying to pull a fast one and get compensation. The same postperson appears to collect the weekday afternoon mail from most of the posting boxes in our area yet they all appear to have the same, inaccurate, last collection times. We restrict or prohibit certain items from our network. First; Previous; Next; Last; Go to page × Royal Mail lost Special Delivery (82 Posts) Add message | Report. /* ----------------------------------------- */ We were once considered the heart of the community,fabric of British life, a friendly face . Wow what idiots on here,im a postie its hard graft and like christmas most days parcels through the roof, we working as normal apart from van share,give us a break we work hard . And u talk about working hard, and your customers ste complaining about things nôt provider to them ,instead of being glad that something IS actualy working close to its claimef standards in this new situation. It’s about profit and getting their salaries for most. From Thursday 24 December we reinstated our temporary timed guarantees for our Special Delivery Guaranteed by 9am and 1pm services. Royal Mail also provides special delivery guaranteed on Saturdays too, but at an additional cost. your doing a grand job of promoting a posties job. So they could work with more staff safely, maybe hire helpers? The UK people have always needed a reason to moan about something and i can guarantee 90% of them couldn’t do the same job. Guaranteed 9am* or 1pm delivery Guaranteed Saturday delivery for an additional cost Track & Trace – follow your item from … As one previous person pointed out people sitting at home and not working but ordering nonsense off the Internet and moan. I have also helped so many helped customers who made lots of various mistakes that could have seen them lose or miss their items. Sigh. Without them the company won’t be able to function. We deliver throughout the UK. Guaranteed next day parcel delivery. some royal mail workers seem to think delivering a parcel entitles them to a hero status. And these issues have been going on for years now. Royal Mail is so confident they can fulfill their guarantee that if the package does not arrive on time, they delivery is 100% free. This is no way to treat Customers of a now privatised set up- unless you’re trying to deter use of Royal Mail’s letter post. Royal Mail’s competitors have it easy because they don’t have their hands tied behind their back by Acts of Parliament and a heavy-handed regulator in Ofcom. PH15, 17 - 26, 31 - 40, 49, 50 We are in a middle of a pandemic people. Just continue as you have abusing staff at the sorting office and having a pop whilst they are on delivery. This special delivery of Royal Mail has the fixed timings. The RM as a company should protect their own staff and find a way, instead of overworking and putting the pressure on them. … Special Delivery Stamp Up to 500g Royal Mail Special Delivery self adhesive stamp for items up 500g. .single-rowj { padding: 10px; } We have employees falling and some have paid the ultimatum price. So we set out on a little journey to find some of the best. They were important, see. If you have a ... Get the Royal Mail App Help and support Royal Mail Group Contact us Collect a missed delivery I think my mail is lost Service updates How to make a claim. After a 10 & half hour shift like yesterday turned out to be, with just 8 min break, it’s physically exhausting. This means RM’s Customers burn unnecessary CO2 etc following advise displayed to use the next nearest post box to catch the last post & sometimes passing post boxes awaiting last collections too! Royal Mail originally suspended the Special Delivery 1pm next working day guarantee for items posted on and after the 20th March. Special Delivery Guaranteed by 1pm; Royal Mail Tracked 24; Royal Mail Tracked 48; 1st Class; 2nd Class; Sameday courier; All UK services and prices; International. It’s especially hard for us non-driving Postie’s as, because of Covid, I have a 20 min bike ride out (to my start point) & back again 6 days a week as well as all the extra walking between loops on top. Well done posties your doing a great job. By the way It feels like all the pressure is pushed to the shoulders of the RM workers. I have tried complaining to royal mail but there’s no where to write much detail. If things need to change then we all need to change by first caring and having a little joy and love for the business, the customer and or job. End of complaint. We are approximately 25% down on staff and relying on people to work days off and overtime to provide a service ,it’s not ideal but we are doing our best. Due to the current coronavirus situation, we're no longer asking the recipient to sign for items delivered on or after Saturday 14 March 2020. quite clear why your now a part time postie ,not a sales manager Our sector has resumed normal times for SDs, we had some special dispensation earlier in the year though. Emty warehouses and unused vans. Add to basket Add. . The 9am service will also see an extended delivery window and the guaranteed delivery time will become by 11am. I just wish they would go on TV and announce the problems they have so everyone gets to hear. /* Content Template: Loop item in TBG – Single Post Widget - start */ Local and National news and newspaper announcements would help. } General Logistics Systems, an international logistic… float: left; h4 { font-weight: strong } Special Delivery Stamp up to 100g printed by Walsall Royal Mail Special Delivery self adhesive stamp for items up 100g. Thanks, I think I have learned more about Royal Mail from the comments than from the article.. This will go along way to make things better for all. I think you and all the other people who moan about the the mail service should realise the pressure on Royal Mail as it so busy & it’s been like Christmas since lockdown back in March & there is no sign of it slowing down & we haven’t been able to share vans as usual.So there are bound to be problems if Royal Mail had shut down all together then you might have something to complain about we are doing the best we can in the circumstanes, We have not had any mail delivered to this building for at least ten working day’s, this includes 48 hours delivery which is medication for my wife. Royal Mail provides many services to its customers. Our PDA have GPS on them so management can see EXACTLY where it was signed and also who signed it! quite happy to wallow in my ignorance I have seen it all. Big thanks to the odd customer who has appreciated our work, Posties themselves work really hard. Because you’re sitting at home on a Sunday waiting for your mail while I’m taking one day off a week just to be with my family , you ungrateful t**t. You pay for next day delivery it might not come for 4days they are not updating the tracking information or else it’s wrong how can this company use the crown as a symbol for their Moto. Find out more about previous Special Delivery Guaranteed changes. Walking an extra 3/4 miles just to get to delivery and back to office. You Victor are an ignoramus. This will not affect parcels that have already been sent. Must be a way to get it done…, you get what you pay for This includes items where a Saturday guarantee has been purchased. The signature will be provided by the person who accepted the delivery and not always the person on the address label. To all you frontline workers. The recipient's name and confirmation of delivery can still be viewed at www.royalmail.com/track-your-item, Find out more at www.royalmail.com/coronavirus, You can buy postage online. Print your label at home or for free at a Customer Service Point, and drop it off there. Help with where you can post/drop off your item, Or why not buy postage using our new app? Would you do this job for just above minimum wage, out in the freezing cold, the baking hot, the torrential downpours the real risk of being attacked by a dog (yes it happens on a regular basis), the broken foot and ankle bones caused by tripping on customers uneven driveways…?? Royal Mail will be delivering Special Delivery letters and parcels later in the day. they may not have said this to you, but Special Delivery is the holy grail for RM. But Truth be told the problem we are seeing today did not not start today,it started years ago and if the business and postmen are not honest in what they do this will or might get worse am afraid. .tbg-image { Now... We use cookies so we can provide you with the best online experience. More care, honesty, and little joy and love from all towards the business and customers, from all parties is what will make the good change and difference we all need.thanks, Some bad eggs among the management, posties and customers are to blame for these issues. Social distancing means one postie per van and reduced staff in sorting. Please see our other ways to contact us here: Contact us. Him being furloughed and working from home, that was that. Start new thread in this topic | Watch this thread | Flip this thread | Refresh the display Sign in for more options Add a message; This is page 1 of 4 (This thread has 82 messages.) I phoned and pointed out to customer ‘service’ that the documents could not have both been signed for and been sat in the Tottenham depot for a month. Postmen supposed to be treated with respect and point out how important they are. Printed by Walsall (International Security Printers) and made available from 4th December 2018. But, I was four weeks too late. Well I bought two first day covers in June with the war stamps on but I got the miniature sheet one , but the other one I still haven’t received as its got my address on and iam very concerned about this. If the item was sent to your home, ask anyone else living there if they accepted the delivery. Royal Mail Special Delivery Guaranteed Tracking. A Special Delivery will no longer arrive by 1pm, and instead they could be as late as 4pm. Just for your informstion i’m a postman we dont deliver pasports you will find that it is a courrier service and ive been given pasports that have been delivered to the wrong address. I’m a postie and most couriers just leave parcels on doorstep without knocking, wise up, you’ve probably had 1 item go astray in years and suddenly Royal Mail are bad. Guaranteed … Therefore, 4pm would be a reduction (improvement) of the delivery time. I said: “You’re an idiot.” He huffed and puffed and put the phone down. It would perhaps be more correct to say Special Delivery guarantee delivery times will become more “realistic”. Saturday delivery is available for an additional charge. We have worked all through this pandemic and people still moan Royal Mail can no longer guarantee that special delivery items posted on Wednesday will arrive in time for Christmas. So……to all you customers out there who think it’s easy to take a pop at you local Postman for the “poor service” I would say to you this: Royal Mail’s suspension of the special delivery service therefore means that the company cannot guarantee items posted on 23 December will arrive before Christmas. Royal Mail Special Delivery Guaranteed by 1pm® Guaranteed by 1pm next-day* Features. I asked to see the signature. I became a part time Postie last year at the ripe old age of 57, having previously spent my entire working career employed by Blue Chip corporations in various Sales Management roles. We are exhausted. It doesn’t disappoint any of its customers by late delivery of a mail or parcel. On reflection, I think Mick might be right. /* Content Template: Loop item in TBG – Single Post Widget - end */ WOW, aren’t you smart and witty with your remark? Doubt my grandson will ever get his package now. All done with the customers consent. Dread to think what it’s going to be like approaching Christmas. £18.02. I thought this job would be easy street for me but it is both physically and mentally extremely challenging- and of course the pandemic has meant that the workload since March has been on a par with a typical Christmas period, I’m told by my colleagues. The latest acceptance time depends partly on the Post Office® you choose to use. Royal mail won't give you your money back if it was Recorded Delivery (Signed For). It’s the management of royal mail that is at fault. So so talking crap. HS1, 3 - 9 Then it is insured, if it doesn’t reach it’s destination, then you can claim if you follow the correct procedure. Plus online shopping has gone up 10 fold. From next Monday, Royal Mail will be delivering Special Delivery letters and parcels later in the day. We deliver to every approved delivery point in the UK, but we do have a few delivery exceptions. Today I feel overwhelmed overworked and under appreciated. The guaranteed special delivery is the flagship product of Royal Mail among its range of courier and parcel services, designed to ensure that mail is processed and delivered in the safest and most secure manner possible. Royal Mail Special Delivery Guaranteed® Get the peace of mind of knowing your item arrived safely, the next working day. Royal Mail Pack of 5 C4 Special Delivery Guaranteed by 9 am Envelopes. Check whether the item was sent using a service that gets a signature on delivery. Special Delivery Stamp up to 100g printed by Walsall Royal Mail Special Delivery self adhesive stamp for items up 100g. My business is based in the UK and I sell in EU marketplaces. “From Monday 28 September we’ll be improving our timed guarantees for Special Delivery Guaranteed by 9am and 1pm services and will make the following changes:”. It’s unfortunate your parcel never arrived but we postie’s do our best in an ever changing environment. Used the special delivery service for my passports. You have to line up to go shopping you spend 40 minutes trying to ring a call centre social distancing means staff are working from home. Our guaranteed delivery for Special Delivery Guaranteed by 1pm the next working day will be by 4.00pm the next working day*. Guaranteed next day parcel delivery. Not just those online. When it's simply got to be there, Royal Mail Special Delivery Guaranteed® offers timed delivery by 9am or 1pm next day with inclusive tracking and signature on delivery. Get the App, All prices in the above table are exempt from VAT, During unprecedented times, such as Covid-19 pandemic, delivery time guarantees may be subject to change. Ask for further advice in person at your Post Office®. Mail centres have always closed early on Saturdays (they’re 24 hours Mon-Fri) because most businesses are closed at the weekend and there’s no money to be made. of At least he will get it. I worked as a Christmas casual for many years, it was a great job but it was also hard and super busy job, This year they have had less workers due to furlough etc and they will probably have a large amount of temps who will only slow the pace down and most certainly some will have light fingers if you get my meaning, Having read most of the replies u will say that you all are not completely wrong,apart from the insults and foul language. However, there are certain delivery restrictions in particular areas: We deliver by 5.30pm the next working day in the following postcode areas: AB30 - 39, 41 - 45, 51 - 56 We have customers who make various mistakes when they buy or send things,we have some management and posties who don’t care at all about the business and customers except for their profits and salaries. , and instead they could be as late as 9pm for about the last 5.. 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