Unless approved by Dollywood in advance, personal or commercial drones (or other unmanned vehicles) whether piloted on or off property are not permitted. To find out more information please call 1-800-Dollywood (1-800-365-5996) in advance of your visit to speak to an attendant at our Ride Accessibility Center. Our group reservation number is865-428-9890. Capture memories throughout the year with a Season Photo Pass valid for Dollyood and Dollywood's Splash Country. Staying well hydrated is an important part of a fun day, so we offer complimentary cups of water at all park food outlets, all you have to do is ask. Dollywood has taken several steps to keep guests safe during the COVID-19 pandemic, including: Requiring masks to be worn while at the park for guests 2 or older. Your email address will be validated and you will be asked for additional information to continue with your purchasing. Person upgrading used admission ticket must be present to complete transaction. Commercial photography, videotaping, and recording of any kind is prohibited. Next week's opening schedule is 10:00 am M, W, F, Sa & Su, 6. Dollywood: Best part was leaving with a full refund - See 18,438 traveler reviews, 6,604 candid photos, and great deals for Pigeon Forge, TN, at Tripadvisor. Established in 1986. But, the magnitude of these impacts has varied a lot between countries - some have been very successful in . Harvard continues to place the highest priority on the health, safety and wellbeing of its faculty, staff and students, as well as the wider community. Yes! Dolly Parton's Dollywood Parks and Resorts announced Wednesday that it will reopen its properties . Dollywood was founded by Dolly Parton in October of 1985 and opened for its first season May 3, 1986. When you visit the park, stop by the Ride Accessibility Center adjacent to the Dollywood Emporium and a Ride Accessibility Host will be able to assist you. With the new "reservation" system in place, I am a bit worried about locking in a reservation early enough to actually get in without knowing what . You will be sent through a page where you simply tell us how many passes of each type you would like. Answer 1 of 8: We are planning a family vacation to PF for the first week in August and we always try to go to Dollywood, and like to go first thing when they open for the day. on April 12, masks were made optional in outdoor areas of the park where social distancingis in place. Once within your My Dollywood Account, scroll down to the Passes module on the account overview page and click/tap on "Renew Passes". So, it might be a good idea for Dollywood to consider updating their policy to do the same. Plus, learn more about TimeSaver H2O and how you can enjoy More Time, Less Wait! A replacement fee may apply in the event Herschend determines, in its discretion, to replace any duplicated, damaged, lost, or stolen Tickets. During these times we invite you to visit indoor attractions, shops or restaurants until the severe weather passes. Dollywood temporarily closed its entrance to new visitors Wednesday after the park reached capacity limits set in the Tennessee Pledge to reduce COVID-19's spread. - See 18,433 traveler reviews, 6,602 candid photos, and great deals for Pigeon Forge, TN, at Tripadvisor. . Is there enough for my children to do during our visit at Dollywood, or should we wait until theyre older? Review tags are currently only available for English language reviews. We hope it doesn't happen, but prepare just in case your little one gets separated from you. The wristbands correspond to the color-coded information displayed on signs at each ride. In response to recent developments around COVID-19, some airlines are offering adjustments to cancellation policies and change fees. Doggywood is constructed in the style of a rustic Smoky Mountain cabin. Excessive consumption of alcohol is prohibited at the Properties and individuals showing signs of intoxication or any kind of substance impairment are prohibited at the Properties, each to be determined at the sole discretion of Herschend. while the rest of the group rides the attraction. At Dollywood's Splash Country, look for Centralized Measuring on the left before you cross the first bridge. There are a variety of shows and entertainment throughout the Park which are free with your admission ticket except for our special ticketed events. Dollywood is in Pigeon Forge, just 25 miles from the Great Smoky Mountains National Park, and many of its attractions draw from the region's rich heritage. Check refunds may take up to 15 business days. Operating hours of Properties are subject to change without notice and without liability to Herschend. DollywoodDollywood staffs three Safety/First Aid Officesone in the Jukebox Junction area near the Pines Theater, one in Wilderness Pass near River Battle and another in the Village area near the train crossingwith medical personnel on duty at all times during park hours. According to the company's website, on April 12, masks were made . Dollywood's Splash CountryDollywood's Splash Country has a First Aid Station located near Big Bear Plunge with medical personnel on duty at all times during park hours. We understand that rain can sometimes lessen your park experience and we are happy to have you visit us again! Groups must make reservations at least 2 weeks in advance in order to receive one (1) complimentary ticket per fifteen (15) paid. 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Otherwise, your groups refund will be adjusted accordingly. Groups refunds will be given in the same manner that payment was made. They must care more about money then their patrons, because there was entirely too many people at the park. Visa, MasterCard, Discover, American Express, organizational checks & cash. I would time your call to their opening time which this week is 10:00 am EDT (GMT - 4) on Wednesday, Friday, Saturday and Sunday. Please seeDollywood's accessibility pageorDollywood's Splash Country accessibility pagefor more information. After adding to cart, you will be asked for your email address for yourMy Dollywood Account. We offer both Regular and Unlimited TimeSaver options. Park Hours Sign In | Register Search. We love theme parks and have been to a couple that are doing the precautions for Covid correctly. 28 August 2020. Doggywood is a one-of-a-kind, climate-controlled indoor dog care facility located at Dollywood that is offered to Dollywood and Dollywood's Splash Country guests. Explosives of any kind, including fireworks and water grenades (whether metal or plastic). They are closed on Tuesday and Thursday and not sure how staffed the call center will be those days. I was disappointed that more enforcement of their Covid safety protocols was not visible. If this occurs, please return any forfeited comp admissions/meal vouchers. Respect each other as well as our employees; verbal abuse of other guests or our employees will not be tolerated. perform the rentals of ECVs, Wheelchairs, Strollers, and Lockers to include all sales functions, rental agreements, refunds, and exchanges . Dollywood is granting those on a case by case . Click herefor a complete listing of rides available to TimeSaver H2O users. Upon such revocation or confiscation, the applicable Guest and all members of their party shall have no right to remain in, on, or about the Property. Please contact our office at (888) 428-6789 to change your visit date. If you are having an authorization issue on your payment for your renewal, please check the zip code on the billing address within the checkout page. Coronavirus. Guests must use designated walkways throughout the Properties. Having some questions about visiting or booking? Depending on the time of year, some days at Dollywood can be less crowded than others. Please see ourGroupssection for more information. We reserve the right, without refund of any amount paid, to refuse admission to, or eject, any person whose conduct management deems disorderly, who uses vulgar or abusive language or who fails to comply with Event Rules. The University has been open throughout the pandemic, even while much of the work has been done remotely. Wheeled mobility devices with less than 3 wheels; Segways; devices that cannot maintain stability and balance when stopped, unpowered, or unoccupied, without training wheels or similar modifications; devices powered by any means other than manually or electrically; devices that travel faster than walking pace; multi-rider devices or devices that exceed 36 inches in width or 52 inches in length. There were also multiple markings on the floor regarding safe distances. A completed & signed copy of your TN Tax Exempt Certificate or 501 (c) (3) determination letter must be presented with each payment. Along with watching the actual ride or attraction, the symbols are posted to help Guests make a more informed decision as to whether or not they wish to participate. By David Angotti - June 15th, 2020. Any other items that Property personnel determines, in its discretion, to be suspicious or potentially harmful, unsafe or disruptive. Please see Dollywoods. Soliciting for commercial or charitable purposes or distributing advertisements, pamphlets, handbills, or flyers without the prior written consent of Herschend is prohibited. However, parking is FREE if you purchase aDollywood Gold or Diamond Season Pass.*. Illegal drugs of any kind (including prescription drugs not properly prescribed by a health professional). The safety and wellbeing of our hosts and guests remains our top priority and we will continue to monitor the situation closely. If you bring your own stroller, they may be carried onto our trams but must be free of little passengers. We have all-day lockers available for your convenience at the Front Gate for only $15 for the day.We also have Floating Lockers available throughout the park. You will be asked to Sign In if you already have an account or you can click/tap on "Registration" if you need to createa new account. ], we will extend our returns policy from 60 days to 90 days from purchase date, to allow flexibility for our customers choosing to return products. If this occurs, please return any forfeited comp admissions/meal vouchers. Dollywood has temporarily laid off 630 workers during the COVID-19 pandemic. Below are some resources that may be beneficial to you when searching for the right place to stay for you and your family: Parking is $25 for all standard length vehicles and $30 for oversize length vehicles such as RVs and trailers. However, guests are allowed to bring one unopened bottle of water per person. Dollywood said it is providing refunds on a case-by-case basis within 30 days of the request. As a mother of two young boys", "Not everyone visiting theme parks is there seeking a thrill. I felt safe reading the Dollywood Covid policy but I felt much less safe when it was not enforced. Dollywood is making the changes as the Sevier County, Tenn., mask mandate is set to expire on Thursday, accordingto WBIR. A host will measure your child and given a color-coded wristband which helps you and your children quickly identify which rides he or she is tall enough to ride. PIGEON FORGE, Tenn. (WATE) Dollywood adjusted its COVID-19 safety protocols for park visitors this week after changes in guidance from the Centers for Disease Control and Prevention. Returns and refunds are a part of doing business online. Properties, entertainment, shows, craft showcases, rides, attractions, and festivals, as applicablemay be closed due to maintenance, special events, or weather without notice and without liability to Herschend. The day we were there they reached capacity early so it was fairly crowded which perhaps added to the problem. If the linked pass is NOT eligible for renewal, the pass will not be selectable on the Link Passes page. Use designated walkways throughout the park. Available on a first-come first-serve basis. The Smoky Mountains Sightseeing Flex Pass Titanic Museum Pigeon Forge Admission Ticket. After your day on park, should you need minor assistance with your vehicle, call 865.428.9463 for Dollywoods Courtesy Vehicle Assistance. These lockers are a one-time fee of $10 for the day. The Flexible Refund Policy is applicable only to reservations booked before December 9, 2022. PIGEON FORGE, Tenn. One of the country's most popular amusement parks was not immune to the coronavirus pandemic. Be sure to follow all rider requirements, including requirements for loose articles. They will not be distributed just because it rains. The wristband helps you and your children quickly identify which rides he or she is tall enough to ride, based on the minimum height requirements established by the ride manufacturers to ensure Guest safety. Female one-piece swimsuit tops (Guests 13 and older) must be covered with a shirt or other garment. Dollywood's Splash CountryDollywood's Splash Country's Calming Area is a private, gated environment with natural surroundings, rocking chairs, therapy balls, a chalk board and a weighted lap pad.To gain access to this area when you visit the park, stop by Splash & Dash, the Hospitality Booth, or the Safety Office and a Host will assist you. Please call us at (888) 428-6789 for more information. Service animals must be under the control of the owner at all times and should remain on a leash or harness at all times while at the Property. Be sure to double-check operating hours before your trip. Children can ride if they meet both the minimum height requirement and additional rider requirements as established by the ride's manufacturer to ensure Guest safety. From there you can click/tap "View" for your digital ticket pass. Restrooms with nursing stations are found in Country Fair, Jukebox Junction, Market Square, The Village and Craftman's Valley near the Woodcarving Shop. Proof of rabies and Bordetella are required at check in. Get government help during the COVID-19 pandemic with rent, student loans, food stamps, meal programs, funeral expenses, and more. DO NOT enter into any restricted areas including ride perimeters and designated employee areas. The company's 160-acre Dollywood theme park and 35-acre Dollywood's Splash Country water park reopened to the public on Wednesday. Yes, sometimes you go to try out a bucket list of rides. Customers might be unsatisfied with their order for a number of reasonsit arrived damaged, they ordered the wrong size, or it simply didn't meet their expectations. Park Hours Sign In | Register Search. 2. Please call (888) 428-6789 before returning tickets for assistance on your groups refund. More about Returns. Preferred Parking is also available for $30. Due to the disruption caused by [COVID-19, the recent earthquake, extended power outages, etc. Visit ourMilitary Discountpage for information on this discount. Updated: 2:27 PM EDT May 18, 2020. Ask any Host for assistance or directions. Heres a list of the most-commonly asked questions", "Its a valid question. Also, take time upon arrival to point out uniformed Dollywood Hosts or Security personnel to your child and encourage him/her to seek help from this individual if lost. Delta Air Lines has updated its policies for workers who get sick with the coronavirus, soon after the Centers for Disease Control and Prevention shortened its recommended isolation . Purchases of Items from Herschend, whether an On Site Purchase or a purchase using the Online Service are referred to herein as a Purchase or Purchases. On Desktop, you can navigate to the account section of the website via Sign In (if they already have an account) or Register (if they need to create an account) in the upper RIGHT of the navigation. Reservations including reserved group meals and Dolly Parton's Stampede/Pirates Voyage combos must be paid 2 weeks in advance. Passes may not be eligible for renewal if any of the following are true: If you feel this is in error, you can remove that pass from your account and then re-link it. Given the latest information we have and the recent decline in infection rates and hospitalizations, the determination has been made to adjust our COVID-19 requirements. Ride to ride floating locker rentals are available at Wild Eagle, Mystery Mine, FireChaser Express, Daredevil Falls, Barnstormer, River Rampage, Tennessee Tornado, Country Fair, & Lightning Rod.